Scope of this policy
This Refund and Cancellation Policy applies to inspection appointments, quotations, material orders and installation services booked directly with Perumal Safety Nets. Our services include safety nets, pigeon nets, invisible grills, cloth hangers and related installation work in Chennai.
By approving a quotation, paying an advance or asking us to begin material preparation, the customer acknowledges the terms described on this page and any service-specific terms stated in the accepted quotation.
Quotations, advances and booking confirmation
- A verbal enquiry or free inspection request does not by itself confirm an installation booking.
- A booking is considered confirmed after the customer approves the quotation and completes any advance payment requested for materials or scheduling.
- Final measurements, material selection, installation conditions and agreed specifications may be recorded in the quotation, invoice or written WhatsApp confirmation.
- Any approved advance may be used to procure, cut, prepare or reserve materials specifically for the customer’s property.
Cancellation requested by the customer
Please call or WhatsApp us as soon as possible if you need to cancel a confirmed booking. Eligibility for a refund depends on the stage of the work when the cancellation request is received.
| Booking stage | Cancellation treatment |
|---|---|
| Before materials are purchased or prepared | Advance payments may be eligible for a refund after deducting any documented inspection, measurement, payment-processing or administrative cost already incurred. |
| After materials are purchased, cut or customized | The cost of custom or committed materials and work already completed may be deducted. Any remaining eligible balance may be refunded. |
| After technicians have travelled to or reached the site | Transport, site-visit and work-preparation charges may be deducted along with applicable material costs. |
| After installation has started or been completed | Charges for completed labour, installed materials and other committed costs are normally non-refundable. |
A refund is not automatically guaranteed by cancelling a booking. We will review the actual materials, labour and expenses committed to the order before confirming the refundable amount.
Rescheduling an inspection or installation
Customers may request a different appointment date by contacting us before the scheduled visit. We will make reasonable efforts to provide another available slot.
- Rescheduling is subject to technician availability, weather, building access and material readiness.
- Repeated last-minute rescheduling may require a new booking confirmation or additional visit charge.
- No cancellation charge normally applies when only the appointment date changes and no additional expense is caused.
Custom-cut and specially ordered materials
Safety nets, cables, frames, channels, brackets and related materials may be measured, cut or prepared for a particular balcony, window, terrace or installation site. Once customized, these materials may not be suitable for another customer.
Therefore, amounts used for customized, cut-to-size, installed or specially ordered materials are generally non-refundable unless the supplied material materially differs from the agreed specification or is found defective and cannot reasonably be corrected or replaced.
Cancellation or delay by Perumal Safety Nets
We may postpone an appointment because of unsafe weather, technician unavailability, material delays, restricted site access, emergencies or other circumstances beyond reasonable control. We will contact the customer and offer a suitable alternative date.
If we are unable to fulfil a confirmed service and no acceptable alternative can be provided, the customer may receive a refund of the eligible amount paid for the unprovided service. This does not include work or materials already accepted by the customer.
Refund review and processing
- Send the cancellation or refund request using the phone or WhatsApp number shown below.
- Provide the customer name, service address, booking date, payment reference and reason for the request.
- We will review the service status, materials committed, work completed and applicable deductions.
- When approved, we will communicate the refundable amount and expected processing timeline.
Approved refunds are generally initiated within 7–10 working days. The time required for the amount to appear may depend on the bank, card network, UPI service or payment provider. Refunds will normally be made through the original payment method; an alternative verified method may be used when this is not reasonably possible.
Completed installation and change-of-mind requests
Payments for correctly completed installation work are generally non-refundable. A change of preference after approved materials have been installed does not normally qualify for a refund.
If the installation does not match the written quotation or agreed specification, please notify us promptly and allow our team a reasonable opportunity to inspect and correct the issue. Where correction or replacement is appropriate, it will be handled according to the quotation, applicable warranty and the circumstances of the installation.
Warranty requests are different from refunds
Eligible services may carry a service-specific warranty of approximately 3–20 years, as stated in the relevant quotation, invoice or warranty confirmation. Warranty duration and coverage vary by service, product and material.
Warranty service may involve inspection, adjustment, repair or replacement rather than a cash refund. Damage caused by misuse, unauthorized alteration, animals, building movement, construction activity, fire, extreme weather or other excluded circumstances may not be covered.
Contact us about a cancellation or refund
To help us locate your booking quickly, include your full name, installation address, service type, booking date and payment reference.
Flat No. 8-106, Jayaram Nagar 4th Main Road, Jayaram Nagar, Kolathur, Chennai, Tamil Nadu – 600099
Changes to this policy
We may update this policy when our services, payment processes or operational requirements change. The latest version will be published on this page with an updated effective date. Changes will not reduce any mandatory rights available to customers under applicable law.